Terms & Conditions

The Service is a cloud-based restaurant management platform offering, among other features, digital menus, QR-based ordering, point-of-sale, kitchen display, queue management, payment facilitation, and analytics for food and beverage operators.

We may, at our discretion and with reasonable notice where practicable, modify, enhance, suspend, or discontinue all or any part of the Service. We will not be liable to you or to any third party for any such modification, suspension, or discontinuation, except as expressly provided in these Terms.

To use the Service you must be at least eighteen (18) years of age and legally capable of entering into a binding contract under the laws of the Republic of Indonesia. By registering, you represent that you meet these requirements.

You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You must promptly notify us at admin@biissa.com upon discovering any unauthorised access or suspected security breach.

3.1 Free plan. The Service offers a free tier providing core functionality at no charge, subject to fair-use limits and the terms set out herein.

3.2 Paid plans. Premium features are available under paid subscription plans (currently Essential, Growth, and Enterprise). By subscribing to a paid plan, you authorise us, or our designated payment processor, to charge the applicable subscription fee to your selected payment method on a recurring basis (monthly or annual) at the rate then in effect, until cancelled in accordance with these Terms.

3.3 Pricing changes. We may revise subscription fees from time to time. Any increase will not take effect for existing subscribers until at least thirty (30) days after notice has been provided through the Service or by email. Continued use of a paid plan after the effective date of a price change constitutes acceptance of the revised pricing.

3.4 Refunds. Except where otherwise required by Indonesian consumer protection legislation or expressly provided in our published refund policy, all subscription fees are non-refundable.

3.5 Taxes. All fees are exclusive of applicable taxes, including value-added tax (VAT/PPN). You are responsible for the payment of any taxes, duties, or governmental levies applicable to your purchase, except for taxes based on our net income.

3.6 Late payment. If a payment is not received when due, we may suspend or terminate your access to paid features without further notice.

You agree to use the Service only in compliance with these Terms and all applicable laws and regulations. You will not, and will not permit any third party to:

• Violate any applicable law, regulation, or third-party right;
• Upload, transmit, or display content that is unlawful, defamatory, obscene, fraudulent, or that infringes any intellectual property or privacy right;
• Introduce any virus, malware, or other malicious code, or attempt to gain unauthorised access to any part of the Service or its underlying infrastructure;
• Probe, scan, or test the vulnerability of any system or network without our prior written consent;
• Engage in any automated scraping, harvesting, or data extraction except through interfaces we expressly make available;
• Resell, sublicense, or otherwise commercially exploit access to the Service without our prior written consent;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• Interfere with or disrupt the integrity or performance of the Service.

Material breach of this section may result in immediate suspension or termination of your account, without refund and without prejudice to our other rights and remedies.

You retain all rights, title, and interest in the content you upload to or generate within the Service, including menus, images, business information, and operational data (“Customer Content”). You grant Biissa a limited, non-exclusive, royalty-free, worldwide licence to host, store, reproduce, display, and process Customer Content solely as necessary to provide and improve the Service for you and to comply with legal obligations.

You are solely responsible for the accuracy, legality, and appropriateness of all Customer Content, including pricing, product descriptions, and allergen or regulatory disclosures. You represent and warrant that you hold all necessary rights to upload such content and that doing so does not infringe any third-party right.

The Service, including all software, source code, designs, graphics, trademarks, service marks, logos, and other content (other than Customer Content), is and will remain the exclusive property of PT. Biissa Maju Bersama and its licensors. Except for the limited rights expressly granted in these Terms, no licence to any of our intellectual property is granted, whether by implication, estoppel, or otherwise.

Each party agrees to protect the confidential information of the other party using at least the same degree of care it uses to protect its own confidential information of similar nature, and not to use or disclose such information except as permitted by these Terms or as required by law. Confidential information does not include information that is publicly known through no fault of the receiving party, was lawfully known prior to disclosure, or is independently developed without reference to the disclosing party’s information.

8.1 Privacy Policy. Our collection, use, disclosure, and safeguarding of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

8.2 Compliance with UU PDP. We process personal data in accordance with Law No. 27 of 2022 on Personal Data Protection (UU PDP) and its implementing regulations. Details of the categories of data collected, purposes of processing, legal bases, data subject rights, and retention periods are set out in our Privacy Policy.

8.3 Data processing roles. Where you operate a restaurant through the Service and collect personal data from your guests (including names, contact details, and order history), you act as the data controller (pengendali data pribadi) for such guest data, and Biissa acts as the data processor (prosesor data pribadi). In that capacity, Biissa will: (a) process guest data only in accordance with your documented instructions and the functionality of the Service; (b) implement appropriate technical and organisational security measures; (c) not engage additional sub-processors without providing you with prior notice and an opportunity to object; and (d) upon termination, delete or return guest data in accordance with Section 9.3.

8.4 Your obligations as data controller. As the data controller for guest data, you are responsible for: (a) ensuring that you have a valid legal basis (such as consent or legitimate interest) for collecting and processing guest personal data through the Service; (b) providing any required privacy notices to your guests; and (c) responding to data subject rights requests from your guests, with our reasonable assistance where necessary.

8.5 Aggregated and anonymised data. We may create aggregated or irreversibly anonymised datasets derived from Customer Content and usage data. Such datasets do not identify you, your business, or any individual. We may use these datasets for product improvement, industry benchmarking, research, and analytics purposes without restriction. Aggregated and anonymised data is not considered personal data or Customer Content.

8.6 Data breach notification. In the event that we become aware of a security breach that results in the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data processed on your behalf, we will notify you without undue delay and, in any event, within the timeframe required by UU PDP. The notification will include a description of the nature of the breach, the categories and approximate number of data subjects affected, the likely consequences, and the measures taken or proposed to address the breach.

8.7 International data transfers. Some of our sub-processors operate servers outside of Indonesia. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place as required by UU PDP, including ensuring that the receiving jurisdiction provides an adequate level of data protection or that other recognised transfer mechanisms apply. A list of our sub-processors is maintained in our Privacy Policy.

9.1 Termination by you. You may cancel your account at any time through your account settings. For paid plans, cancellation takes effect at the end of the then-current billing period.

9.2 Termination by us. We may suspend or terminate your access to the Service immediately if you materially breach these Terms or engage in conduct that, in our reasonable judgment, threatens the security or integrity of the Service. We may terminate the Service for convenience by providing at least thirty (30) days’ prior notice.

9.3 Effect of termination. Upon termination, your right to access and use the Service will cease. We will make Customer Content available for export in a commonly used machine-readable format for a period of thirty (30) days following termination, after which the data will be deleted in accordance with our Privacy Policy and applicable retention requirements. Sections of these Terms which by their nature should survive termination (including those concerning intellectual property, data protection, disclaimers, limitations of liability, and governing law) shall so survive.

To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis, without warranty of any kind, whether express, implied, statutory, or otherwise. We expressly disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that the Service will meet your specific requirements or that any defects will be corrected.

To the maximum extent permitted by applicable law, in no event shall Biissa, its affiliates, officers, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunity, or goodwill, arising out of or in connection with your use of, or inability to use, the Service, even if advised of the possibility of such damages.

Notwithstanding the foregoing, our aggregate liability arising out of or in connection with these Terms or the Service in any twelve (12) month period shall not exceed the greater of (a) the total fees actually paid by you to us during such period, or (b) one million Indonesian Rupiah (IDR 1,000,000). The foregoing limitations shall apply to the fullest extent permitted by law.

You agree to indemnify, defend, and hold harmless Biissa and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your breach of these Terms, (b) your Customer Content, (c) your violation of any applicable law or third-party right, or (d) your misuse of the Service.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of Indonesia.

The parties shall first attempt in good faith to resolve any dispute through negotiation. If a dispute cannot be resolved within thirty (30) days from written notice by either party, the dispute shall be submitted to the exclusive jurisdiction of the District Court of Central Jakarta (Pengadilan Negeri Jakarta Pusat).

We may amend these Terms from time to time. Where amendments are material, we will provide at least fourteen (14) days’ prior notice through the Service or by email. The “Effective date” at the top of these Terms reflects the date of the most recent revision. Your continued use of the Service after the effective date constitutes your acceptance of the amended Terms. If you do not agree to the amended Terms, you must cease using the Service and may cancel your account in accordance with Section 9.

Entire agreement. These Terms, together with the Privacy Policy and any additional terms expressly incorporated herein, constitute the entire agreement between you and Biissa with respect to the Service.

Severability. If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No waiver. Failure to enforce any right or provision shall not constitute a waiver of such right or provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

Force majeure. We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control.

PT. Biissa Maju Bersama
Email: admin@biissa.com
Website: makan.biissa.com